I've arrived in the United States and have purchased a 30€ bundle to have service and am still without service. Customer line is busy and can't reach anyone. I'm assuming after reading other threads here there is a bar on my roaming that must be removed? Please help as I'm only here for a week and have no communication without wifi at the moment.
Bladzijde 1 / 1
Hi EJ, welcome to our community. I hope you’re enjoying your stay in the United States! I’m happy to help you get back online. The following information in your profile does not match the information in our system: full name and date of birth. I’m assuming your contract is on the name of someone else (maybe 1 of your parents). Please fill in the correct information, then I can look into your account.
To help you quicker, I did look at your barrings, but there are none. Please try the following to connect to a network in the US:
- Restart your phone
- Reset your network settings on your phone
- Turn on roaming
- Manually connect to 1 of these networks (try them both): AT&T or T-Mobile. If you need help with this, please check our Device Help.
Please let me know if this helped you! If not, please fill in your profile, so I can check your subscription!
Reageer
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.