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To whom it may concern

I have subscriptions with Odido - mobile and Internet & TV. I can view details of my mobile contract on odido app and on website (mijnodido). I am not able to find any information to be displayed for my internet contract? I even managed to link the subscriptions, but I am not able to find the contract information, which means i cannot modify, upgrade or terminate the contract at the moment.

How can I get to view the contract details? I need to have that visibly added to my profile overview environment.

 

Also - getting help from odido on this topic is super difficult. the chatbot is useless, the FAQ forums are useless. I had to make this community account just to be able to reach out to someone, apart from having to go to a store

thank you

Hi ​@DeVosFF 

The main source for information is the website for general information and the customer service by phone. 

On this forum you talk with other customers from Odid9 and we share experience and help out with more deep technical questions. We can not see personal information about your subscription,  but if you have other questions,  just drop them here. This is open 24/7 :)

Hi ​@DeVosFF, first of all I want to welcome you on our community! I have immediately looked into this for you and I see that you weren't able to connect your Internet + TV subscription to your account because of a small capitalization error in your initials, which caused the system to not recognize it since it was different than the mobile subscription. I have immediately fixed this for you but I have also noticed that the date of birth is different for both contracts. To be able to change this to the correct date of birth, I have sent you an e-mail. You can follow the instructions in the e-mail and reply with a copy of your ID so that we can fix this. After you have done this, you can let me know in this topic. That way I can change this for you so we will be able to make sure you can add your Internet + TV subscription to your account!

Hello Nora

Thank you for your reply! I have replied to your email. Let me know if all is okay!

Hi ​@DeVosFF 

The main source for information is the website for general information and the customer service by phone. 

On this forum you talk with other customers from Odid9 and we share experience and help out with more deep technical questions. We can not see personal information about your subscription,  but if you have other questions,  just drop them here. This is open 24/7 :)

Thank you Eric - noted

Hi ​@DeVosFF, thank you for the e-mail! I immediately applied all the changes that were needed and I want to ask you to log into your Mijn Odido account. Now you should immediately see an option to add the Internet + TV subscription! Will you let me know if you were able to add the subscription now?

Hello Nora

I am able to see the contract info on my Odido overview, thank you

Have a nice day

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