Hello ​@piotrowski 

Can you fill in all the private fields in your community profile and also the tracking code so a moderator can mark it as received manually?

Sure, I have already filled in my personal data and also added the tracking number : XXXXXXX

​@piotrowski Thank you for returning the equipment!  

I'll gladly take a look at this situation for you. However, I'm still missing some details for the verification. Would you mind filling in the last 4 digits of your bank account number in your community profiel? Thank you in advance! 

If you can let me know in this topic once you're ready, I'll immediately take a look at the situation. 

I've already added it, thank you very much for your help !! 

Hi ​@piotrowski, super thanks! I have processed the return in the system immediately. You will receive a confirmation by e-mail. Feel free to leave a comment if you have any questions or if something is unclear. I am here for you! 

Hello, yes I have already received confirmation by e-mail. Thank you very much for your help!  then I have one more question I changed as you already know a new modem and a higher speed from 1GB to 2GB but when I checked the internet speed online it shows me 700mb is that ok?

Hey ​@piotrowski, thanks for the feedback. 700 Mbit/s is on the low side, though. Are you testing this with a wired connection to the 2.5 Gbit port on the modem using a Cat6a cable or higher? This is because Cat6a or higher can only handle speeds greater than 1 Gbit/s. Could you check this again? You should also check the cable between the ONT and FTU; this should be Cat6a or higher to achieve this speed. Looking forward to your message! 

I'm sending photos

I also got this cable with the new modem. Maybe I should connect it with this one?