I was previously with a Lebara contract, and switched my telephone number from them, and my contract starts on the 25th March while my Lebara contract ended the same date. As I go setup my Odido eSIM I am getting this error. On the Odido site it seems like my contract and SIM are active. Please help as I cannot contact support as I am in office during the same hours they work and I am currently without phone, to call them, ironically.
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Hello
I would be happy to check with you in your account if everything is set correctly. However, I only see in your profile that the last 4 digits of your bank account number are missing. Could you mention them in your profile and comment when you have done this? Then I'll check with you right away!
Hey
Happy to have joined I hope. The contract has officially started on the 25th March. I have just added the last 4 digits, I was unaware they were important but on second note it makes sense 
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Hey
For the people who might stumble on this post with the same issue, the support told me that the eSIM QR-code can be scanned only once and if it doesn’t work on that first time then it is not going to work after and you will need another QR-code which they sent to my email immediately. Seems like the issue occurred because I had scanned it before my subscription was activated and so it didn’t work and “used up” the QR-code.
But just call its is literally a 5-minute fix, you receive a new QR-code immediately and set it up. It is unfortunate that It took me 3 days without a phone because of circumstances.
Good luck to future readers!
Hi David, I'd also like to welcome you to Odido! Thank you for filling in your profile. I looked into your account and I saw that you've contacted my colleague less than an hour ago and that he ordered a new eSIM for you. I wrote a reply, but in the meantime you already sent me your reply. So, very nice to hear that my colleague was able to help you with this, and thank you for letting other readers know. For now, I wish you a great weekend and if you have any other questions, please start a new topic. We're here for you! 
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