Due delayed payment my simcard got blocked. However, after paying I got a confirmation saying that the blockade will be lifted 4 hours after paying but it has been 18 hours now. I am currently abroad and need to use data roaming and be available for calls. How do I fix this?
Hello
Did you manually transfer the amount to our account number? Then the amount will be linked and processed in your account within 3 business days, and as soon as it is, the blockage will be removed automatically.
I would be happy to check with you on the status of the payment with your subscription. However, I am only missing the last 4 digits of your bank account number for verification. Could you still fill those in for me in your profile and give me a sign when you have done so? Then I can check your subscription right away!
Reageer
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.