Why is your business subscription inactive? Or was it already a prepaid version for your business and on what provider was the number active?

I thought I had everything in order when I left the country to sort out a family health issue. When I returned, I realized I had no signal. When I contacted you regarding some outstanding payments, the debt was referred to a collection agency. I immediately canceled the debt. However, due to the time that had elapsed, my number became inactive. However, due to the personal urgency I experienced, I acquired a prepaid line. My business subscription is by default, as is the prepaid line I applied for today. However, I was informed that to request my old number back, I had to do it online. However, when I did, the previous number must be active. Now, I don't know what exactly I should do. 

My business subscription is from ODIDO, which is the one whose number is inactive, and the prepaid line is also from ODIDO, which is the temporary line that I must have in order to change the number.

Yes, with business to consumer prepaid,  a verification sms need to be used to validate the owner of the mobile number. You can imagine this is always needed while if not used, a anonomous owner of a prepaid card from a random store can highjack a business number.

I think this is not to overcome with a prepaid solution.  You could see if the b2b departement can sell you a new b2b subscription.  You need to identify yourself for that and maybe than they can use number portability when the deactivated number was on the same company?

Hello ​@Alexkik I saw that you had already created another topic on this subject. It is not the intention to open or respond to multiple topics on the same subject. Please keep all communication in 1 topic, so it stays clear for us and we can help everyone as best we can. 

I would be happy to talk to you further in the other topic!