Hello ​@FJoseVa welcome to our Community! I understand very well that you want to cancel your subscription, since you have moved abroad. I'm happy to give you more clarity on this! 

I immediately checked your subscription and I see that you are already out of contract. Your subscription can be cancelled after one month's notice at the earliest. However, I can no longer cancel the subscription for you, because the rules have changed and from now on it can only be cancelled by phone. You can call this number: 0800-0092. This can be done from Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 17:30. They will be happy to help you cancel your subscription! 

If you have any other questions or if there is anything I can do for you from this side, please let me know. I'm here for you! 

Hi, I lost my sim card 3 months agoand would like to cancel my subscription.

Good morning ​@SorinaStratilaX, welcome to our community! Thank you for completing your profile. I was able to look into your account right away. Sorry to hear that you lost your sim card, but no worries. Let’s make sure that your subscription gets cancelled as soon as possible. I can’t do this for you personally, but I will give you more information about it, and how to cancel your subscription. Please call 0800-0092. My colleagues are happy to help you today until 18:00. I’ve looked into your subscription, and I see that you’re already outside of your contract. This means that you can cancel your subscription with just 1 month notice period. So, that’s good. Please let me know if you talked to my colleagues on the phone. I’d love to hear from you!